More than just an AI Receptionist, Vika from AllComm can help streamline your client-facing operations. Vika can provide scheduling, build your CRM, interract with clients through SMS chat, webchat and email and provide service ticketing, all while keeping your team informed every step of the way.
The Virtual Recptionist doesn't have to replace human interaction, but can provide after-hours assistance or help cover busy times.
With every connection, Vika can add or update your Contact Database with information collected through any interraction.
As Vika interacts with callers regarding sales opportunities, leads are qualified and sent to sales for follow up.
Vika can answer questions with information from your website and connected knowledgebases. If the information is not found Vika will forward calls to desiginated staff.
Where calls require a physical service response, Vika can receive service requests from clients and initiate service tickets on their behalf.
Vika can initiate calls, emails and SMS to confirm meetings, remind of tasks, or provide updates on scheduled events. Actions can be triggered from CRM tasks or integrated systems.
Vika (Virtual Information and Knowledgebase Assistant) can take your operations to the next level of efficiency through time savings, data collection, task automation and knowledgebase management. All of the information needed for your clients exists in your website, data records, knowledgebases, historical documents and operational systems. Finding the information needed to address many activities is time consuming for staff, and even more so in responding with that information. Vika can research the information available in seconds and provide direction for customers without staff interaction, unless instructions direct.*
The base AI service listed are available as "out-of-the-box" capabilities with the appropriate configuration and training. To achieve the most effective results with any AI service, effective planning is required to create a model or map for the AI to follow. Vika is no different, but AllComm specialists will help you and your staff identify the tasks Vika will follow for your services to ensure the desired outcome.
* Some services require additional development and/or integration to the client's systems. AllComm will discuss your goals and provide a solution to meet your needs.
Knowledge Sources
Vika is as effective as the resource information provided. The first information Vika learns about your organization comes right from your website. As clients ask for information, Vika relates the information available. Additionally, knowledgebases are developed to provide additional resources for Vika's responses. Playbooks are created to direct Vika where to find information.
Integrations
There may be opportunities to integrate Vika with other operational systems to provide additional capabilities and benefits. These solutions will require discussions with key stakeholders to understand the function of the existing systems and desired outcomes. Talk to an AllComm representative about these opportunities.
AI Development
With the advanced capabilities of AI services available, there are opportunities beyond Virtual Assistants to help with a company's operations. AllComm is constantly evaluating solutions that help organizations develop seamless, secure, connected operations. Let us know how we can help you achieve your business goals.
We look forward to connecting with you and discussing solutions for your business communication needs.
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